The website is not "inventory-based" yet. The important word is "yet".
In the past (prior to the COVID pandemic), formal wear manufacturers did a much better job stocking inventory. When orders would come over, the manufacturers would generally have the inventory in stock & we would drop-ship it from the manufacturers.
In 2022, formal wear manufacturers (like many other manufacturers in general) have experienced an inventory shortage. If a manufacturer doesn't have something in stock, we will be sure to contact you as soon as we are informed by a manufacturer.
In an effort to provide a better user experience for our customers, we are working on converting our website to "inventory-based". This means that developers are in the process of connecting with manufacturer API's (nerdy tech talk to connect to their inventory systems) so we can start displaying real-time inventory on our website. This is a big project because we have to do connections for each manufacturer separately.
Thank you for your patience. We are hoping this project is completed towards the end of 2022. In the meantime, if you have a time-sensitive request and you need to know if something will ship out immediately, please feel free to contact us.
After placing an order, you can view the order status 24 hours a day by simply clicking on the "My Account Icon" at the top of every page of the website. From there, you will be able to view information about your order.
Certainly, after filling out your online order, you will receive a detailed invoice receipt that you may either save or print out for your own records. You will also automatically receive an email confirmation with your order details.
The following expedited shipping options are available when you check out:
FedEx Express Saver / UPS 3-Day Select
FedEx 2Day / UPS 2-Day Air
*FedEx Standard Overnight / UPS 1-Day Air
* FedEx Standard Overnight does not count weekends as shipping days. If you place your order Thursday evening or Friday morning & it ships on Friday with FedEx Standard Overnight shipping, you will not receive your package until Monday.
Orders placed before 1pm EST usually ship out same day. Orders are then received within 1 - 5 business days (depending on your shipping address and shipping method).
In addition to shipping orders from our own warehouse, we will sometimes drop-ship items from vendor warehouses. Historically, vendors have shipped items quickly. However, in 2021 ... we have noticed that many of the formal wear vendors are working with a limited staff & will sometimes take 24 - 48 hours to process an order before it ships. Please be sure to factor this potential extra 1 - 2 days processing time into your order.
Expedited shipping options (1-Day Air or 2-Day Air) are also available if necessary. (Reminder: weekends do not count as business days).
No, weekends do not count as shipping days. If you place your order on Thursday evening or Friday morning/afternoon and select 1-Day Air shipping, you can expect to receive your package on upcoming Monday (not Saturday). We do not offer Saturday or Sunday shipping options. Please keep this mind. We will not refund shipping costs for people who assumed that Saturday or Sunday is counted as a shipping day.
If you are not 100% satisfied with your purchase from LittleTuxedos.com, you can return your item(s) for a full refund within 30 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.)
In order to return an item, you must obtain a RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER. To obtain a return authorization number, please either email or call customer service at 888.348.4542 during business hours (10am - 6pm EST).
Once you receive your RMA number, please include your RMA number with your returned items and send the package to:
Please return your item(s) using a shipping service that provides you with a tracking number (such as UPS, Fedex, USPS, etc) so you can keep track of your return.
Once we receive and process your return, we will refund your credit card for the full product amount. (NOTE: we do not refund or credit shipping charges. Shipping charges are the customer's responsibility).
Once you ship your item(s) back to us, please remember that it may take 1 to 5 business days for your returned package to reach our warehouse (depending where you are shipping from) . Once your returned package is received and inspected, your refund will be processed and automatically applied to your credit card or original method of payment within 5 to 10 business days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
*** NOTE: the above timeframe applies to the majority of the year. During our busy prom-season (the months of April/May), we will try to process returns as quickly as possible; however, please allow up to 4 - 6 weeks for your refunds to be processed. We assure you that your refund will be processed if you've sent a return; it just takes longer during the months of April/May. If you have any concerns, please do not hesitate to contact us. ***
All returns/exchanges must be received by our returns department within 30 days of receiving your order.
(NOTE: Our manufacturers enforce a strict 30-day return policy with all garments. Therefore, we cannot issue any return authorization numbers if you attempt to return an item after the 30-day period. We do value your business and will always try to assist our customers in every way possible; however, the implementation of the 30-day return policy is something that we, as a company, cannot get around. We hope that you enjoy your formal wear purchase and trust that if you do need a return/exchange, you will be sure to keep the 30-day return policy in mind. Once again we find it important to stress that if the 30-day return period ellapses, we will not be able to issue a return authorization number.)
If returning an item to our warehouse (whether it is a return or an exchange for another item), it is the customer's responsibility to pay the return shipping charges. Feel free to use whichever shipping method you prefer to send returned items back to us (see NOTE below).
(NOTE: For shipping items back to us, we do recommend that you take advantage of a mail carrier's (UPS, Postal Service, FedEx, etc) "delivery confirmation" feature. This will allow you to easily track your return and make sure that it gets delivered to our address. Although most returns do successfully make it back to us, you should be realistic and realize that mail carriers (UPS, Postal Service, FedEx, etc) do occasionally make mistakes and may lose/mis-ship a package. In the rare event of a mistake occurring, you want to be able to track your package to see where it ends up at. We cannot be responsible for a returned item that was lost/mis-shipped in the mailing process. Once again, for this reason we do recommend that you use a "delivery confirmation" feature when sending back an item.)
Shipping costs are normally not refunded if the package shipped out your desired shipping method. However, if you paid for an expedited shipping method and your package was shipped out by a lesser method by mistake, then you are entitled to a shipping refund.
NOTE ABOUT PANDEMIC & EXPEDITED SHIPPING:
Due to the pandemic, most shipping carriers (including UPS, FedEx, and USPS) have not been giving any customers shipping refunds due to late delays. These carriers cannot guarantee shipment delivery dates during this time; it is not uncommon for packages to be delivered later than expected. For this reason, we will not reimburse shipping costs due to late deliveries if we shipped the items out via the correct shipping method. We cannot be held responsible for these shipping delays that are out of our control. Please keep this mind when placing your order.
No, this is very important! When you purchase a 4-piece suit or 5-piece suit, these are considered 1 product. You cannot break up these items; all items make up that one product.
Occasionally (not often), some customers will try to order multiple sizes of the same 4-piece suit or 5-piece suit, then keep some pieces of the one size & other pieces of another size with the intention of then sending back a suit that has mix-and-match sizes. This is not permissible and will void the possibility of receiving a refund.
For example, suppose you order a size 6 and a size 7 in a 5-piece suit. You try them on and you find out you like the jacket size of the size 6, but the pants and shirt size in the size 7. In a case like this, you have to either keep all pieces of the size 6 or all pieces of the size 7. If you really want to keep certain items from each size, you will then have to purchase both sizes.
Please do not attempt to mix-and-match sizes on a return. Our returns department will be double-checking the sizes.
If you refuse a package, we are charged return shipping fees from the carrier. For this reason, you will incur a $8.95 shipping charge for any package that you refuse (this will be deducted from your refund). For reference, your order may have multiple packages or deliveries (depending on what you ordered). For example, if you refuse 2 packages, you will have $17.90 in return package fees deducted from your return.
We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any personally identifiable information to any third party, unless we are legally required to do so or you authorize us to do so.
Information Collection & Use: Our site's registration form requires users to give us contact information (like their name and email address). The customer's contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc. Users have a choice of receiving future mailings during the registration process.
Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address), and financial information (like their account or credit card numbers). The customer's contact information is used to get in touch with the visitor when necessary. i.e, in the event there is a problem processing an order, corporate changes, or changes in privacy practices. Financial information that is collected is used to bill the user for products and services. The customer ID numbers are assigned to Web site visitors to verify the user's identity and for use as account numbers in our record system.
Security: This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing".
If you have any questions about the security at our web site, please send an e-mail via our contact form.